Terms of Service

Who these terms are for

These Terms of Service apply between Scenevale Studio and the business ordering our services ("you"). By accepting a quote or paying an invoice, you agree to these terms. You confirm you are at least 18 and have authority to bind your business.

What we provide

We create short vertical (9:16) video ads, up to 30 seconds, for e-commerce products. The exact scope (number of videos, tier, deliverables, dates) is set out in your written quote. If these terms and the quote conflict, the quote wins.

Plans: Starter Trial (one-time, 3 videos), Growth (monthly, 4 videos), Scale (monthly, 10 videos), and custom plans. See Get started to ask for a quote.

Revisions

• Starter Trial: 1 revision round.
• Growth and Scale: revision rounds are set out in your quote.

A revision round means changes to an existing ad based on one consolidated set of feedback. New concepts or a different brief count as new work and may be quoted separately.

Turnaround

Turnaround times are targets, not guarantees, unless the quote says otherwise. For the first batch on every plan, we aim to deliver your first 3 ads in under 7 days. That clock starts once we have your brief and your product assets, and any deposit your quote requires. Delays in your feedback or assets move the timeline.

What you provide

You promise that you own, or have the rights to use, all product images, logos, trademarks, text, and other material you send us, and that our use of them for your ads will not infringe anyone's rights. You stay the owner of everything you supply.

AI use and platform rules

Our ads are made using AI tools. AI output can contain errors or oddities, so you must review and approve each ad before you run it. You are responsible for running the ads and for following the rules of each platform (such as Meta, TikTok, and Google), including any AI-disclosure labels and advertising policies. Where required, you should label AI-generated content. We do not control platform approval decisions.

Ownership and usage rights

Once the invoice for a delivered ad is paid in full, you receive a perpetual, non-exclusive licence to use the final ads for your business's paid and organic marketing, including paid social advertising. This is a licence, not a transfer of ownership. Raw project files (source files, generations and edit projects) are not included unless your quote says so. We keep the right to our tools, methods, and unused drafts. We may show your work in our portfolio only with your permission.

Payment

• Starter Trial: payment terms are set out in your quote and are settled before production starts.
• Monthly plans: billed monthly in advance.
• Invoices are due by the date shown on the invoice.
• The currency is shown on your quote and invoice.
• Applicable taxes are added where required.
• Late payment may pause work until the invoice is settled.

There are no hidden fees. Every cost is in your written quote. Anything outside the quote is agreed in writing before we start it. See also the Refund Policy.

Cancelling monthly plans

You can cancel a Growth or Scale plan with written notice. Cancel before your next billing date to avoid the next charge. See the Refund Policy for details.

No performance guarantee

We make ads. We do not promise any results, including sales, return on ad spend (ROAS), click-through rates, or reach. Results depend on many things outside our control, such as your product, offer, pricing, targeting, budget, and platform changes.

Limits on our liability

To the extent the law allows, we are not liable for indirect or lost-profit losses, and our total liability for any claim is limited to the fees you paid us before the claim. Nothing here limits liability that cannot legally be limited.

You indemnify us for your materials

You agree to cover reasonable losses we incur if a third party claims that material you supplied infringes their rights.

Confidentiality

We keep your non-public business information confidential and use it only to do the work, subject to our Privacy Policy.

Ending the relationship

Either of us may end the service for a serious unremedied breach. Clauses that should survive (payment, ownership, liability) do.

Governing law

These terms are governed by the laws of the Canadian province where Scenevale Studio is based and the federal laws of Canada that apply there. Disputes go to the courts of that province.

Changes to these terms

We may update these terms. Changes do not affect a quote you have already accepted, unless we both agree. The updated date is shown above.

Contact

[email protected]