Refund Policy
Last updated: November 2026
This policy is being finalised before launch. Questions? Email [email protected].
The short version
This Refund Policy aims to be fair and clear. We do not guarantee ad performance, so refunds are tied to the work, not to results.
Starter Trial (one-time)
- Before production starts: you can ask for a refund, and we will tell you plainly what applies.
- After production starts but before first delivery: a refund may cover work not yet done.
- After first delivery: refunds are generally not offered. You still get your included revision round.
Growth and Scale (monthly)
- For Growth and Scale, cancel any time before your next billing date and you will not be charged again (see the notice period in the Terms of Service).
- We do not give partial-month refunds for a month already started.
- Unused videos from a month do not roll over unless your quote says so.
- Refund requests for a month in which nothing was delivered are considered case by case.
If we cannot deliver
If we are unable to deliver what your quote promises, or we miss a deadline written in the quote, we will fix it at no extra cost, give a credit, or refund the part not delivered.
What is not refundable
- Work already delivered and accepted.
- Delays caused by missing assets or feedback.
- Dissatisfaction with ad performance (we make no performance promises).
- Third-party costs already spent on your behalf.
Custom plans
The refund terms in your written quote apply. Where the quote is silent, this policy applies.
How to ask
Email [email protected] with your business name and invoice number. We reply within a few business days. Approved refunds go back to the original payment method. Refund currency follows your invoice.