Privacy Policy

Who we are

This Privacy Policy explains how Scenevale Studio ("we", "us") handles information while making short vertical (9:16) AI-assisted video ads for e-commerce businesses. We are based in Canada. Privacy contact: [email protected].

What this policy covers

This policy explains what personal information we collect through this website and when we work with you, why we collect it, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you submit the inquiry form:

• Required: your name, email address, and store URL.
• Optional: monthly revenue range, the product you want featured, budget tier, and a free-text message.

The form also has a hidden spam-trap field. It is not meant to hold personal data and is used only to filter bots.

If you become a client, we also keep project records: briefs, files and assets you send us, quotes, invoices, and our emails with you.

Why we use it

• To reply to your inquiry and prepare a quote.
• To deliver and invoice our services.
• To keep records we are legally required to keep.
• To send marketing emails, only if you tick the separate, optional box (see below).

Consent

You must tick "I agree to the Privacy Policy" to submit the form. Marketing emails are a separate, unticked box. You can say no and still send an inquiry. You can withdraw consent at any time.

Marketing emails (CASL)

We send marketing emails only with your express consent. Every marketing email has an unsubscribe link. We process unsubscribes within 10 business days (we aim to do it sooner). Emails about an existing project or invoice are not marketing.

Cookies, analytics and third parties

• We do not use tracking cookies or third-party advertising pixels on this site.
• We do not use any analytics tools on this site.
• Our fonts are hosted on our own site. We do not call Google Fonts.
• If we add tools such as Meta Pixel or Google Analytics later, we will first add a cookie policy and a consent banner.

Where your information goes

The inquiry form sends your data to our own server (a virtual private server we rent). It is stored on that server. Email is handled by an email provider. Our ads are made using AI tools; we share with them only the assets needed for your project. Some of these providers may store or process data outside Canada, where foreign laws may allow access to it. We do not sell personal information.

How long we keep it

• Inquiries that do not become projects: kept for a limited period, then deleted.
• Client records: as required for tax and accounting purposes (in Canada, generally 6 years).
• Marketing email list: until you unsubscribe.

Security

We use reasonable safeguards such as access controls and encrypted connections. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify affected people and the Privacy Commissioner of Canada as required.

Your rights

You can ask to see the personal information we hold about you, correct it, or have it deleted. Email [email protected]. We may need to verify your identity. We honour deletion requests within 30 days, except for records we must keep by law. If you are unhappy with our response, you can contact the Office of the Privacy Commissioner of Canada.

Children

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

Changes

We will update the date above when this policy changes. For material changes, we will tell you in a reasonable way.